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Shipping & Delivery

• Where does Lalco Interiors Ship?
• We ship to every state and city in India
• Lalco Interiors will provide Free Assembly in Bangalore, Mumbai & Pune for products bought in store or from www.lalcointeriors.com. We will assemble at our discretion in other Indian cities for a small fee.


• What is the estimated delivery time?
• For products that do not need assembling, we typically dispatch your order within 1-2 days of confirmation
• For products that do need assembling, our dedicated sales team, will call or email you, to confirm your order and will schedule a day for delivery which suits you. Typically our delivery dates are scheduled with 10 days of confirmation of your order
• All the products are transported and delivered either by Federal Express or the Lalco Interiors delivery network
• We will use our best efforts to ensure that the product you ordered reaches you within the proposed delivery time; however, certain exigencies may delay the delivery. In such cases, one of our customer service representatives will contact you with the latest update of your delivery/shipment. If you should have any questions or concerns, please feel free to contact us, and we will do our best to resolve any concerns or worries from your end

• What are your shipping charges and are there any additional hidden charges?
• There is no shipping charge on any purchase over Rs. 5,000/-
• For purchases under Rs. 5,000/-, the shipping charge will be a flat fee of Rs. 700/- to anywhere in India
• No hidden fees will be charged
• Any applicable taxes or additional fees will be clearly mentioned at check out
• Any additional charges like Octroi, entry taxes are paid for by the sellers

• How do I track my order?
• If your order is being shipped by Federal Express, you can track your order on our website through the Federal Express Tracking number provided to you when your order is shipped
• If your order is being shipped by our dedicated in house team, one of our sales associates will be in contact with you at the commencement of shipping to explain to you the procedure and to make sure everything is amenable to you
• If you have any concerns about your shipment, you may contact one of our sales representative during office hours, which are 10:30 am – 7:00 pm or email us at sales@lalcointeriors.com

• When you receive your order, please check the following:
• All external surfaces of the product, for any breaks, cracks, chip-offs, unfinished patches, or borer / insect infestations
• In case there is some dust or a lack of shine, our team will be able to fix this immediately by applying a coat of wood polish or by rubbing the surface with a cloth; this is an accepted industry-standard method for cleaning the surface / polishing it
• For all products that involve assembly, please ensure that the delivery team assembles the product so you are sure that all nuts and bolts are present and they fit well
• For all products that require wall installation, kindly decide prior to the delivery team’s visit on the exact location in your house where you would want to place your product, and instruct the delivery team to fix the product; please ensure that you have taken all necessary approvals prior for any drilling etc. that may be required to fix wall items in your apartment / home
• For all products kept on the floor, ensure that the product stands steady and straight. In case there is an uneven leg (less than 5 mm difference), then our team will install bushes at the foot of that leg to balance the product better; in case the uneven leg is more than 5 mm, then we will take the item back to provide a replacement (or a repair) based on extent of change needed
• For all seating products, kindly sit on the item to ensure that the structure is stable with your weight on it
• Once the product is delivered and our delivery team leaves your location, we will be able to only honor manufacturing defects and other fair usage breakages as described by the warranty policy.
• Actual products may vary in color, finishing and material from images seen on our website.
• In case, you receive a damaged product (as defined by the situations above), please bring it to the notice of the delivery personnel immediately. In case you notice an issue later, please get in touch with us on our customer care number or email us at sales@lalcointeriors.com.
• Our team will assess the damage and revert within 1-2 days with a solution. We will either replace the piece or take any other corrective measures to solve the problem.
• If you are not satisfied with the product you ordered, but it is not damaged, we will gladly accept a return of the product within 30 days, and we will issue you are store credit, less any shipping charges incurred. You will also be responsible for all return shipping charges in the event of a return. We will not however accept returns of custom made items.
• Please take note for all products: Once we have delivered the product and left the customer’s premises, we will NOT be able to accommodate any cancellation or change requests (other than as covered by the 1 year service warranty). We request the customer to personally be present during delivery to ensure that they check the furniture at the time of delivery. Our delivery staff will assist the customers with any questions they have.

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