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Return & Refund Policy

Return & Refund Policy

Lalco Interiors only permits returns of purchased products if the product is damaged/defective or does not comply with the specification as per the original orde.
If You receive a damaged / defective Product or a Product that does not comply with the specifications as per your original order, please immediately call our customer service line 022 2282 4191 or email us at sales@lalcointeriors.com
Upon receiving Your complaint, Lalco Interiors will verify the authenticity and the nature of the complaint and if Lalco Interiors is convinced that the complaint is genuine, Lalco Interiors will replace the item for you at no additional charge. If the complaint is frivolous or baseless, Lalco Interiors reserves the right to take legal actions against You and You will be solely liable for all costs incurred by Lalco Interiors in this regard.
In order to return any Products, You are required to comply with the below mentioned conditions:
Please notify Lalco Interiors of receipt of a damaged/ defective product/service within 48-hours of delivery to You. If You are unable to do so within 48-hours, Lalco Interiors shall not be held liable for the failure to replace the order;*
Products must be unused;*
Lalco Interiors will arrange pick-up of the damaged/defective Product through its own logistics partner.
Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
The returned Products are subject to verification and checks by Lalco Interiors in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
* These conditions will not apply to Products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.

If a Product returned is duly accepted by Lalco Interiors, and cannot be replaced, the value of such Product, as originally paid by You will be refunded to You. Refund will be processed based on the mode of payment and Lalco Interiors or the approved payment gateway will credit Your refunds directly into Your debit/credit card or online accounts or provide You with a cheque in this regard. Refunds will be subject to the following:
Orders paid online will be refunded within 7-21 working days through the online account or via cheque, depending on the then current circumstances as determined by Lalco Interiors;
For Cash on Delivery payments, You will be provided with a refund cheque.
If the Product can be repaired by the service centre, Lalco Interiors will get the same repaired and send it back to You.
A promo code, once used shall not be refunded in case of cancellation of order either by customer or Lalco Interiors.

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